Frequently Asked Questions

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Is your coffee really the best?

We roast-to-order on a daily basis (M-F) to ensure freshness. Our beans are carefully selected and then roasted to a 440 medium (edging into dark) roast profile. YES, our coffee is really the best, although we may be a little biased!

Is there really a 100% Satisfaction Guarantee?

YES! If you are unhappy with Annacita, please email us info@annacita.com immediately. We will make it right!

Where do you ship?

We ship to the United States of America.

What shipping carriers do you use?

We primarily use the United States Postal Service, but others are used on occasion if we can deliver in the same time frame and save some pennies. All orders come with FREE SHIPPING.

Can I track my order?

When we ship your coffee, an automatic email with a tracking # will be sent to your email address on file.

How can I change my order after it’s been submitted?

Email us info@annacita.com if you would like to update or cancel your order. Please include your order number in the email subject. We will always do our best to make changes. However, shipping turn times can be quick so we do not guarantee any updates after the order is submitted.

How can I pay?

We accept all major credit and debit cards.

How do I update my Coffee Club subscription?

If you would like to update your Coffee Club subscription:

1. Login to your account.

2. Under ‘Account Detail,’ select ‘Manage Subscriptions.’

3. Select the ‘Edit’ or ‘Cancel’ option.

4. Once you have updated, click ‘Submit’. Your updates will be saved!

Is your checkout secure?

We use Stripe, one of the safest payment processing services on the internet.

How should I store my Annacita coffee?

Annacita coffee comes in an opaque pouch with a built in zipper and gas valve. This approach to packaging keeps out humidity and light, the enemies of fresh coffee. It also allows carbon dioxide (a byproduct of the roasting process) to escape from the bag through the one-way gas valve. Didn’t know you’d be getting a lesson here, did you? Anyway, all you need to do is store at room temperature to retain freshness for up to 4 weeks. It’s that easy!

Where do I enter a discount code?

On the last page there will be a box where you can enter your discount code. Once you have entered the code, click "Apply."

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